Voice AI at Production Scale
AI voice agents handling 500+ concurrent calls with full compliance logging. Not demos - production systems that scale. Customer support, appointment booking, verification - 24/7 coverage with complete audit trail for every conversation.
The Problem with Phone Support
24/7 Coverage Is Expensive
Night shifts cost $8-15K/month. Outsourced call centers bring quality concerns and brand inconsistency.
Missed Calls = Lost Customers
25-35% of after-hours calls go unanswered. Those customers don't wait - they go elsewhere.
No Audit Trail
In regulated industries, every customer interaction should be traceable. Phone calls often disappear into the void.
Inconsistent Quality
Human agents have good days and bad days. Tired agents at 3 AM don't deliver the same quality as fresh morning teams.
Voice AI Built for Production Scale
500+ Concurrent Calls
Not 5 test calls. Not 50. Five hundred simultaneous conversations. Built on OpenAI Realtime API with custom infrastructure for high-concurrency operations.
Answering Machine Detection (AMD)
ML-powered system running on AWS SageMaker + Triton Inference Server, handling 1000+ concurrent call streams. Don't waste money talking to voicemail. Result: 60% reduction in wasted call costs.
Full Conversation Transcripts
Every call is transcribed, logged, and searchable. When compliance asks "what did we tell the customer?" - you have the exact answer with timestamp.
Intelligent Tool-Chaining
AI makes decisions in real-time during conversation. Book appointment? Check availability. Take order? Validate items. Escalate? Transfer with context.
Custom Voice & Tone
Matches your brand. Trained on your FAQ, your procedures, your compliance requirements. 20+ languages supported.
Fallback & Reliability
What happens when something goes wrong? Graceful fallbacks, retry logic, real-time monitoring. Production systems need production resilience.
Real Metrics from Production Systems
Scale
- 500+ concurrent calls (Voice Agent)
- 1000+ concurrent streams (AMD system)
Cost Efficiency
- 60% reduction in wasted call costs
- Thousands of agent hours saved monthly
Quality
- Dynamic personalization in every call
- Full transcript for compliance
- Real-time monitoring and alerts
Where Voice AI Applies
Marketing Outreach at Scale
Full-scale campaigns without human agents. 500+ concurrent calls with dynamic personalization. Saving thousands of hours monthly.
After-Hours Support
Handle customer queries when your team is unavailable. FAQ questions resolved instantly, complex issues queued for morning. Full transcript for compliance.
Appointment Booking
Restaurant reservations, clinic appointments, service bookings. Automated scheduling with calendar integration, confirmations, reminders - all logged.
Order Taking
Phone orders with real-time validation. Pickup, delivery, special requests - AI handles the conversation, SMS goes to staff.
Verification & Callbacks
Identity verification, callback confirmations, security checks - with full audit trail for compliance.
Overflow Handling
During peak periods, Voice AI takes overflow after defined queue time. Reduce abandonment from 34% to 8%.
Ready to Automate Your Phone Support?
Book a call to discuss your use case. We'll assess whether Voice AI fits your workflows and compliance requirements.
Discuss Voice AI